Terms and Conditions

Welcome! First of all, it is very important for us to communicate that our garments and accessories are handmade and sometimes may present minimal variations with respect to the presentation photos.

If your product is in perfect condition, you have 5 business days from when you received the product to request an exchange or return.

Our pre-order garments are non-refundable, modifications can be made if necessary.

Conditions for exchanges or returns

- The product cannot have been used.

- The product must be in its complete original packaging and in perfect condition.

- Shipping costs for return or exchange are the responsibility of the customer (request shipping information to: contacto@charlieandh.cl)

- Products that present manufacturing defects must be declared within the first 5 business days from when you received the product. These will be spare parts at no charge to the customer (as long as stock is available). If not, it will be at the customer's disposal to exchange it for another product or the money will be refunded.

Do you have any questions about our exchange or return process? Do not hesitate to write to us at contacto@charlieandh.cl